Generative AI Based Customer Ticket Support System
We assisted a leading process automation and digital transformation company in improving their customer support system using Generative AI technology, significantly reducing response times and increasing customer satisfaction.
The Customer Support Challenge
Our client encountered several obstacles in their customer support operations:
- Extended ticket resolution times, averaging over 5 days
- Potential for customer dissatisfaction and plant shutdowns
- Inefficiencies due to manual ticket handling
- Communication barriers in global operations
- Limited support availability outside business hours
- Lack of proactive problem identification capabilities
These issues posed risks to our client’s reputation and operational efficiency. They required a solution capable of managing their diverse product line while delivering prompt, effective support.
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Measurable Business Impact
By implementing our Generative AI-based Customer Ticket Support System, the client achieved substantial improvements:
60% Reduction in Resolution Time
50% Decrease in Support Costs
55% Fewer Unplanned Maintenance
24/7 Support Availability
Discover the Innovative Approach
Learn about the powerful combination of Generative AI, Document Intelligence, and expert knowledge integration that drove this transformative solution. Gain insights into how our team reimagined fault management processes and explore how you can apply similar strategies to enhance your industrial operations.