Privacy Policy
By confirming your agreement to this privacy policy, either by using the services or providing us with your information, you are consenting to our practices and policies outlined in this privacy policy. You also acknowledge that we have the right to make changes to this privacy policy at any time, at our sole discretion. If you do not agree with this privacy policy, do not use the services or provide us with any of your information. If you are using the services on behalf of someone else or an entity, you consent that you have the authority to accept this privacy policy on their behalf.
This privacy policy outlines Utthunga’s commitment to ensuring the security and privacy of information collected from users, including the purpose, means, and modes of collection, usage, processing, retention, and destruction of such information.
2. COLLECTION OF PERSONAL INFORMATION
To provide the best possible services, we collect information when you use our services or communicate with us through various channels such as emails, phone calls, or other correspondence. This information, hereinafter referred to as “Personal Information” may include, but is not limited to:
i. Your contact details, such as your name, email address and phone number, which can be utilized to get in touch with you.
ii. Data collected when you visit or use our website
iii. Information related to use of our products, solutions, and services
iv. Voluntarily provided information (e.g., filling the form for downloading an asset/using our product)
v. Information shared by your employer
vi. Data collected during webinars and other events
vii. Information from our social media pages
viii. Publicly posted information (e.g., on LinkedIn or corporate websites)
ix. Information collected when you visit our offices
x. Data from our communications with you (emails, calls, texts, etc.)
xi. Information related to your use of our products, solutions, and services, including customer support
xii. Data necessary for providing products, solutions, and services or conducting business with you or your employer.
Your consent is not required for Utthunga to use, collect, and disclose Personal Information that is easily accessible in the public domain.
3. HOW WE USE OF PERSONAL INFORMATION
Utthunga may use the Personal Information you provide for various purposes, including:
ii. To deliver the products, solutions, and services as agreed upon.
iii. To manage and maintain your accounts if you are a registered user.
iv. To send technical notices, updates, security alerts, and administrative messages.
v. To investigate and prevent unauthorized transactions or illegal activities.
vi. To enable you to communicate, collaborate, and share files with selected users.
vii. To analyse trends to improve the functionality of our website.
viii. To customize our website and third-party websites based on your preferences to improve your online experience, which may include showing targeted ads about our products, solutions, and services.
ix. To assess job applications you submit (refer to our separate Talent Acquisition Privacy Statement on our website).
x. To protect our legal rights, property, and other users, and to prevent harm or loss.
xi. To communicate with you via email or phone about Utthunga’s and its partners’ products, services, solutions, and events that may interest you.
xii. To respond to the feedback, we receive from you.
xiii. To generate leads and promote our business and our partners (e.g., authorized distributors) by identifying customer interest in specific products and services.
xiv. To post testimonials only with your permission.
xv. To invite you to provide feedback or participate in surveys and analyse your responses to improve our products and services.
- Requiring third parties to maintain confidentiality and security of your Personal Information.
- Ensuring third parties do not collect, use, or share your Personal Information for purposes other than those agreed upon.
- Forbidding third parties from retaining your information longer than necessary.
- Mandating that third parties inform us promptly about any data breach that results in unauthorized access to Personal Information.
Utthunga may provide services that allow you to share information on our website, which will be visible to other visitors. This includes features like discussion forums and blog comments. When you share information, some basic details about you—such as your name or nickname, and possibly your country or organization—may appear alongside your content. Utthunga is not responsible for any Personal Information or information you choose to share publicly. We do not verify the accuracy of posted information and cannot be held liable for incorrect, incomplete, or inappropriate content. Additionally, we may display statistics about your activity, such as the number of posts you have made or how others have rated your contributions.
4. USE OF COOKIES AND SIMILAR TECHNOLOGIES
Utthunga uses cookies and similar technologies to gather information about your preferences and enhance your experience on our website.
We use the following types of cookies:
- First-party cookies are set by our website.
- Third-party cookies are set by other websites.
- Session cookies are used while you are on our website and are deleted when you close your browser.
- Persistent cookies remain in your browser after you close it, helping us remember your choices for future visits.
Additionally, our website and services may feature “widgets,” which are interactive tools that provide specific services from other companies. These widgets can collect and send Personal Information, such as your email address, browser details, or IP address, to third parties. Cookies may also be used by widgets for functionality or advertising purposes. The information gathered by widgets is subject to the privacy policy of the company that created them.
Utthunga retains your Personal Information in our active systems if you have used our website and services or interacted with us in the last twelve months. After this period, we either archive your data securely or delete it.
If you do not log into our website for twelve months or more, you agree that Utthunga can permanently delete your account and all related data. We may keep and use your information longer if required to meet legal obligations, resolve disputes, or enforce agreements.
You can ask for your Personal Information to be deleted in specific situations. Utthunga will fulfil your request to remove your information if:
ii. You take back your consent, and there is no other legal reason to keep it.
iii. You disagree with how your data is being used, and there are no strong reasons to continue.
iv. Your data has been handled in an illegal way.
v. Your data must be deleted to meet a legal requirement.
vi. If you want to request the deletion of your Personal Information, please reach out to us at [email protected].
vii. We will evaluate your request and take action as required by law.
It’s important to remember that we might need to retain some data for legal purposes, like fulfilling legal requirements or resolving conflicts.
7. CONFIDENTIALITY AND SECURITY
ii. No administrator at Utthunga will know your password. It is important to keep your password, computer, and mobile device secure from unauthorized access. Utthunga is not responsible for any unauthorized use of your account and password. If you suspect any unauthorized activity, please notify us immediately at [email protected]. You will be responsible for any losses incurred by Utthunga due to unauthorized use of your account and password.
iii. Utthunga ensures that only employees and partners who require access may view your Personal Information, and all individuals with access are obligated to maintain strict confidentiality.
iv. Notwithstanding the foregoing, Utthunga shall not be held responsible for the privacy, protection, or sharing of your Personal Information by practitioners or other third parties. Additionally, Utthunga will not be held responsible for any security breaches or actions taken by third parties that are beyond our control, such as government actions, computer hacking, unauthorized access to data, or poor-quality internet or telephone services.
ii. If a user continues to use the services or access the website after receiving notice of changes or seeing them published on the website, the user is giving consent to the updated terms.
By using Utthunga’s services and providing your information, you agree to the terms outlined in this privacy policy. Your access to and use of our services are governed by this privacy policy.
If you have any questions about this privacy policy or how Utthunga collects, uses, and shares Personal Information, please reach out to us at [email protected]. We will make every effort to promptly address any requests, inquiries, or concerns regarding your Personal Information. If you have any complaints about how we handle your Personal Information, please communicate them to us.
11. GRIEVANCE REDRESSAL OFFICER
As required under the Information Technology Act, 2000, and applicable rules, you may contact our grievance redressal officer for addressing any complaints. The contact details are provided below:
| Designation: Director – Legal | Email ID: [email protected] | TEL: +91 80-68151900 |
12. DISPUTE RESOLUTION
In the event of any dispute, difference, or claim arising out of this privacy policy, the matter shall be resolved in accordance with the laws of India through the regular judicial process. The courts of Bangalore, India, shall have exclusive jurisdiction.