Transforming Fintech Support with Generative AI
We helped a leading fintech payments company to implement a Generative AI-based customer support system, significantly improving response times, accuracy, and overall customer satisfaction.
The Support Challenge
Our client faced critical issues in their customer support processes:
- Long resolution times for complex queries led to customer dissatisfaction and reputational risks
- Manual handling of support requests caused inefficiencies and inconsistencies
- High volume of inquiries increased operational costs and strained resources
- Support agents lacked comprehensive knowledge about organizational rules and schemes
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Impactful Business Outcomes
By implementing our Generative AI-based support system, the client achieved significant improvements:
50% Faster Query Resolution
40% Increase in Response Accuracy
30% Boost in Agent Productivity
25% Reduction in Transaction Processing Time
Explore the AI-Driven Approach
Discover how we combined Generative AI, comprehensive knowledge bases, and tailored training programs to transform fintech customer support. Learn about the implementation of advanced schemas for payment systems and how these innovations can be applied to enhance your own customer service operations.