In 2021, the global shipping giant Maersk suffered a massive ransomware attack through the NotPetya malware. Within hours, its entire IT infrastructure—across 130 countries—was crippled, ports stalled, and critical data lost. The breach, which originated from a compromised Ukrainian accounting software, cost the company over $300 million.

Such threats loom over every company irrespective of the domain, scale and the kind of security in place. This is because, today’s digital threat landscape is evolving rapidly, with cybercriminals targeting even the most unsuspecting businesses. Relying solely on fragmented solutions is no longer enough. What’s needed is a holistic strategy that merges robust cybersecurity with smart, proactive IT management. That’s where SOC (Security Operations Center) Services step in—offering continuous monitoring, prevention, and resilience as a complete protection strategy.

In this blog, we discuss how SOC services can help businesses stay ahead of threats, the importance of integrated cybersecurity strategies, and what a complete protection approach looks like today.

SOC (Security Operations Center) services are specialized outsourced services that focus on protecting a company’s digital infrastructure. They go beyond basic IT support, offering end-to-end cybersecurity operations—such as real-time threat monitoring, incident detection and response, vulnerability management, and compliance reporting. Core components like 24/7 surveillance, threat intelligence, automated alerting, and forensic analysis work in tandem to create a secure and responsive cyber defense framework.

In today’s rapidly evolving threat landscape, SOC services play a critical role in safeguarding digital assets. With cyberattacks growing in sophistication and frequency, organizations need more than basic security. SOC services provide centralized visibility, expert analysis, and proactive defense to identify and neutralize threats before they cause damage. This makes SOC an essential layer in building a resilient, compliant, and future-ready cybersecurity posture.

In the case of Maersk, a proactive SOC service setup could have detected vulnerabilities early, applied timely patches, and isolated the threat before it spread—potentially preventing the massive operational shutdown, financial loss, and reputational damage that followed such a large-scale ransomware attack.

The digital threat landscape is no longer just evolving—it’s escalating. Cyberattacks have grown not only in frequency but also in their precision and complexity. What once started as nuisance viruses has now become a battlefield of advanced ransomware, nation-state attacks, and AI-driven exploits. Phishing schemes have become more convincing, using social engineering and deepfakes to bypass even well-trained users. Ransomware, as seen in the Maersk incident, can now paralyze global operations within hours. Insider threats, both malicious and accidental, continue to rise, amplified by remote work and increasingly distributed networks.

What makes the risk graver today is that future threats may exploit technologies we haven’t fully secured—such as quantum computing, which could render current encryption obsolete, or AI-based attacks capable of learning and adapting faster than human defenders. We’re entering an era where we may face zero-day threats with no immediate solutions. In this environment, weak security isn’t just risky—it’s catastrophic.

The solution lies in shifting towards proactive security management, and SOC services offer the most effective path forward. When security is managed proactively and holistically, businesses are not just protected—they’re resilient. In an age where tomorrow’s threats may be unknown and even unstoppable by conventional means, SOC services act as your frontline defense and long-term safeguard. For organizations seeking to grow securely and sustainably, embracing this model isn’t just smart—it’s essential.

In the face of today’s escalating cyber threats, SOC services are built on five strategic pillars critical to modern cyber defense: Real-Time Threat Monitoring and Incident Response, Continuous Vulnerability Management, Security Policy Enforcement, Threat Intelligence–Driven Recovery Planning, and User Behavior Monitoring and Training. These components work together to form a centralized, always-on security command hub that detects, analyzes, and neutralizes threats in real time.

The 2021 Maersk ransomware attack is a powerful example of what can happen in the absence of such integrated security operations. When NotPetya struck, it spread uncontrollably across Maersk’s global IT environment. With a SOC in place, real-time monitoring tools could have immediately flagged the anomalous activity, triggering an instant response to isolate affected systems. A proactive vulnerability management process would have identified and patched the flaw in the Ukrainian accounting software before exploitation. Policy enforcement and access controls managed by the SOC could have restricted the malware’s lateral movement.

Moreover, SOC-driven disaster recovery playbooks—backed by real-time alerts and forensic data—would have enabled faster, more coordinated system restoration. Employee awareness training, guided by SOC-generated insights into phishing trends and user behavior, could have also helped detect the intrusion earlier. In short, SOC services wouldn’t just have minimized the impact—they could have altered the trajectory of the attack entirely.

To build true resilience, companies must shift from a patchwork defense to a complete cybersecurity protection strategy—and SOC Services are at the core of this transformation.

SOC Services offer more than just IT support; they provide a strategic partnership to continually monitor, optimize, and secure an organization’s digital ecosystem. A comprehensive security strategy begins with real-time threat monitoring and incident response, where Managed IT Service (MITS) providers use advanced tools like SIEM (Security Information and Event Management), AI-driven analytics, and behavioral detection to identify and respond to threats as they emerge. This proactive surveillance is crucial, especially in cases like the Maersk ransomware attack, where early detection could have prevented network-wide compromise.

Another pillar is vulnerability management and patching. Cybercriminals often exploit known software flaws that remain unpatched. SOC service providers ensure routine scans, patch deployment, and compliance checks are performed without delay—minimizing the attack surface. For instance, the infamous Equifax breach, which compromised the data of over 147 million individuals, was linked to a missed Apache Struts patch. A robust MITS framework would have flagged and closed that gap promptly.

Security policy enforcement is equally critical. Managed IT partners help define and implement access controls, password policies, multi-factor authentication, and encryption standards—creating a consistent security baseline. These policies are regularly audited and updated in response to evolving regulations and threat patterns. When coupled with employee cybersecurity training, this fosters a culture of security awareness. Considering that over 90% of breaches begin with human error, training employees to recognize phishing, suspicious links, or poor data handling practices can significantly reduce exposure.

A complete protection strategy also accounts for the “when,” not just the “if.” This is where backup and disaster recovery services come in. SOC Security Services ensure that critical data is backed up securely—both on-premises and in the cloud—and that a tested disaster recovery plan is in place. In the event of a ransomware attack or hardware failure, businesses can swiftly restore operations with minimal disruption. During the 2022 Colonial Pipeline cyberattack, it was their preparedness and system redundancies that enabled quick recovery after a major ransomware hit.

Finally, the scalability and expertise of Managed IT Services allow companies to keep pace with emerging threats without the burden of building large internal security teams. As threat actors continue to innovate, so must defenses—and MITS offer the agility and specialization needed to stay ahead.

Crafting a complete cybersecurity protection strategy comes through expertise, exposure, and experience. That’s why choosing the right Managed IT Services partner is key to preparing your business for future challenges. In an ever-evolving digital landscape, where new threats and technologies emerge constantly, your IT partner must do more than manage systems—they must help you anticipate change.

A provider with broad industry exposure and deep technical expertise brings valuable insight, enabling your business to adapt swiftly and strategically. From building a scalable, secure IT infrastructure to proactively managing cyber risks, the right partner aligns technology with your long-term vision. Their ability to deliver real-time threat monitoring, compliance support, and tailored innovation helps ensure your organization is resilient, agile, and future-ready. In essence, a strong Managed IT Services partner becomes more than just a vendor—they become a trusted advisor, equipping your business to face tomorrow’s challenges with confidence and clarity.

At Utthunga, cybersecurity is at the core of our Managed IT Services. Our integrated Security Operations Center (SOC) services are customized to ensure your digital infrastructure remains secure, compliant, and resilient. These SOC capabilities are seamlessly woven into our broader managed IT framework, combining proactive protection with operational excellence.

With deep experience across industries such as manufacturing, industrial automation, pharma, healthcare, energy, and utilities, we provide tailored, end-to-end protection that evolves with today’s dynamic threat landscape.

Talk to our experts to discover how our SOC services can strengthen your cybersecurity while optimizing IT performance.

• Reusable Components: Prebuilt modules reduce redundancy and coding effort.

• Drag-and-Drop Interfaces: Intuitive design environments for building UIs and workflows.

• Visual Modeling: Logical flows and data structures can be mapped visually, reducing complexity.

• Built-in Integrations: Seamless connectivity with ERP, MES, IoT platforms, and cloud services.

Organizations using low-code platforms report up to 70% faster development cycles compared to traditional methods.

— Forrester Research

• Speed: LCNC enables the rapid development and deployment of custom applications—ideal for real-time decision-making, quick fixes on the shop floor, or launching pilot projects without months of lead time.

• Agility: Industrial operations frequently face shifting compliance requirements, production demands, or supply chain disruptions. LCNC platforms allow businesses to pivot fast by modifying workflows or interfaces without overhauling entire systems.

• Cost-Efficiency: By reducing the need for large development teams and minimizing time spent on custom coding, LCNC significantly lowers development overhead and helps clear IT backlogs.

• Shortage of Skilled Developers: With a growing gap in available software engineers, LCNC platforms empower OT engineers, process experts, and citizen developers to create their own tools—bridging the talent gap and decentralizing innovation.

• Integration: Modern LCNC platforms offer built-in connectors for seamless integration with existing MES, ERP, SCADA, and IIoT systems—ensuring that new applications enhance, rather than disrupt, the digital ecosystem.

By 2026, 80% of low-code users will be non-IT professionals — Gartner

• Rapid Prototyping for New Machines or Production LinesLCNC tools allow quick app creation to test and validate new production workflows or machine interfaces. These apps can also integrate with digital twins to simulate and refine processes before full implementation.

• Streamlining Maintenance and Service WorkflowsIndustrial teams can build tailored mobile apps for field technicians to manage maintenance logs, access remote diagnostics, and report issues in real-time—vital for smart factory efficiency.

• Compliance and Quality Tracking DashboardsOrganizations can create intuitive dashboards to track compliance with ISO, GMP, and OSHA standards. Role-based access ensures that only the right personnel manage or view critical quality data.

• Legacy System ExtensionInstead of replacing outdated systems, LCNC platforms enable modern UI layers and API-driven integrations that enhance functionality—without the cost and risk of full system rebuilds.

75% of large enterprises will be using at least four low-code tools by 2026.
— Gartner

Together, these benefits make LCNC a game-changer for scalable, agile industrial innovation.

• AI/ML Integration: LCNC platforms will increasingly leverage artificial intelligence and machine learning to auto-generate smarter, context-aware applications.

• Stronger Industrial Connectors: Support for protocols like OPC UA, MQTT, and Modbus will improve, enabling seamless integration with shop floor systems and IIoT devices.

• Hybrid Development Models: Expect a rise in environments that blend LCNC with traditional coding—offering flexibility for both citizen developers and professional engineers.

• Unified IT-OT Platforms: LCNC will play a key role in IT-OT convergence, allowing cross-functional teams to build, deploy, and manage solutions from a single platform.

• Mainstream Citizen Developer Programs: Enterprises are formalizing LCNC adoption with structured training and governance, making citizen development a core part of digital transformation.

This evolution positions LCNC as a long-term strategic enabler.

By combining software engineering rigor with domain‑specific knowledge and cutting‑edge integration services, we position industrial firms to succeed with low‑code transformation.

Looking to simplify software delivery across your industrial operations? Explore our software engineering services.

In this insightful discussion, Mr. Majunath Rao, Director, Utthunga, and Dr. Shankar, Co-founder & Director, GyanData Pvt. Ltd. sat down to unpack how engineering can create scalable, sustainable impact across industries. Here’s a seamless Q&A-style recap that dives deep into challenges, practical solutions, and industry use cases.

The common perception that “energy” refers only to electrical energy is inaccurate. In reality, electrical energy accounts for just 8% of the total energy usage. It’s important to distinguish between the different contributors that make up electrical energy.

Beyond electricity, there are various forms of energy such as thermal energy, hydraulic (water) energy, and internal energy. Each of these plays a significant role in the broader energy system, especially in industries like oil and gas, petrochemicals, and chemicals.

The oil and gas sector is highly mature in terms of energy management. These industries not only generate energy but are also accountable for how it is consumed. They are experienced in collecting data and optimizing energy use efficiently.

In contrast, the petrochemical sector represents a medium level of investment in energy conservation and management practices. The chemical industry, however, faces greater challenges. It is highly fragmented, consisting of many small sectors, which makes implementing uniform energy practices more difficult.

To address this, Utthunga is developing a simplified and accessible energy management approach tailored for the chemical sector, helping them manage energy more effectively with minimal complexity.

It’s important to note that we do not physically shift energy from one place to another. Utthunga’s primary goal is to decarbonize energy systems, which means replacing fossil fuel-based energy with renewable and alternative energy sources. This is essential because, regardless of the form energy takes, the carbon footprint remains unless the source changes.

Energy management should be approached systematically. While many claim to manage energy, in practice, their efforts often stop at basic measures like installing LED bulbs. Our approach goes much deeper — we focus on comprehensive energy conservation across all energy types.

Utthunga’s core strategy begins with an energy audit, which we divide into four distinct phases to ensure thorough and actionable insights.

1. Data Collection: Gathering relevant data about energy use in the plant or facility.

2. Baselining and Benchmarking: Analyzing equipment efficiency, often comparing older assets like 30–40-year-old compressors with current industry standards.

3. Finding Opportunities: Using simulations and scientific methods, we identify where energy can be saved—whether by tweaking processes or optimizing utilities.

4. Implementation Roadmap and ROI Analysis: Building a clear plan showing investments needed, expected savings, and return on investment (ROI), which is crucial for decision-making.

During a visit to a petrochemical plant, Utthunga discovered that the plant was incurring a monthly energy loss of ₹1.78 crore. This revelation served as a major eye-opener for the management.

They promptly reached out to us for support, and we carried out a comprehensive energy audit. One of our key findings was that their largest thermic heater was operating at just 18% of its actual capacity. While the company believed the heater’s efficiency to be 88%, our assessment revealed it was only 55%.

In addition, we noticed that chillers and water monitoring systems were poorly managed, contributing to further inefficiencies.

Over a two-week audit period, Utthunga developed and delivered a solution with a return on investment (ROI) within 12 months. Our intervention included process optimization, such as reducing batch reaction times by 10% to 15%, resulting in significant performance gains.

Utthunga also benchmarked their equipment against industry standards. Some of their machines were decades old, creating a substantial performance gap when compared to modern industry best practices.

Everything Begins with Plant Design

The foundation of sustainability in any industrial setup lies in its plant design. This is where the seeds of long-term efficiency and sustainability are sown. It’s not about building a large facility and then operating it at a reduced scale — rather, designing a plant that is fit-for-purpose is what truly matters.

Design Stage: The Ideal Moment for Sustainability Planning

Maximum sustainability value can be achieved during the design phase. Unfortunately, many companies wait until after construction to conduct an energy or sustainability audit — by then, significant investments have already been made, and the opportunity to embed sustainable practices from the start is lost.

This critical planning falls under basic engineering, which then transitions into detailed engineering and construction. This stage demands maximum attention, as any oversight here can lead to long-term inefficiencies and missed sustainability goals across the plant’s lifecycle.

Operations: The Heart of Sustainability

Once the plant is operational, the operations phase plays a massive role — contributing nearly 60% to 70% of a facility’s overall sustainability. This includes factors such as:

• Energy use
• Waste recovery
• Environmental impact

Operational inefficiencies such as poorly configured control valves, ineffective process logic, unnecessary shutdowns, and frequent startups all add up, negatively affecting both performance and sustainability.

Maintenance: A Key Driver for Sustainable Plant Life

Maintenance practices are equally vital. Today, with the rise of predictive and prescriptive maintenance, we can anticipate equipment failures and arrange necessary logistics in

advance, significantly reducing unplanned downtime and increasing operational efficiency.

The Digital Edge in Sustainable Engineering

With the advent of digitization, the scope and effectiveness of sustainable engineering have grown exponentially. Digital tools and data analytics now enable better decision-making, smarter maintenance strategies, and optimized resource use throughout a plant’s lifecycle.

Dr. Shankar, Co-founder & Director, GyanData Pvt. Ltd.

Process Design Changes Offer the Highest Gains

One of the most impactful ways to improve energy efficiency is through changes in process design. This may involve rerouting pipelines, adding a few heat exchangers, or making other system-level adjustments. While these modifications do require some investment, the payback period is typically between 6 months and 1 year. The energy savings, especially in thermal energy consumption, can be significant — ranging from 10% to 30%.

Shifting Focus: Thermal and Electrical Energy Utilization

Over the past 5 to 10 years, the industry’s focus has expanded beyond just thermal energy to include a more integrated view of both thermal and electrical energy usage. The challenge now is: how can we optimize combined energy consumption within a process?

In chemical processes, approximately 80% of energy consumption is thermal, while the remaining 20% is electrical. This presents an opportunity: if a portion of thermal energy usage can be shifted to electrical energy — in a cost-effective way — we can replicate the energy transition seen in the automotive industry, where internal combustion engines are being replaced by battery-powered electric vehicles.

Partial Shift Toward Electrification

While it’s not feasible to fully shift a chemical process from thermal to electrical energy, a partial transition is possible. If the electrical energy is sourced from renewables, this shift becomes not only technically viable but also sustainable and economical.

Evolving Tools: Modified Pinch Technology

To support this integrated approach, Pinch Technology — traditionally used for optimizing thermal energy — is now being adapted to also consider electrical energy. This evolution allows for more comprehensive energy integration strategies, enabling industries to maximize efficiency across both thermal and electrical domains.

Example:

A power plant boiler where hot flue gas exits containing leftover heat. Instead of wasting it, we transfer this heat to two places: the air used for combustion and the water fed into the steam tubes. You have two choices:

• Heat the air first, then the water, or
• Heat the water first, then the air.

It’s due to thermodynamics—heat transfer depends on temperature differences between streams, not just flow. So, if you heat the water first when the flue gas is hottest, you get more heat recovery. This subtle change in configuration can significantly reduce thermal energy consumption.

This approach is broadly applicable to any plant where heat recovery matters. By reviewing existing heat exchanger setups, plants can often identify simple configuration changes that yield significant energy savings. Tools like pinch technology help formalize this analysis, identifying where savings are possible, estimating costs, and calculating payback times.

Distillation columns separate components with small boiling point differences (e.g., 10–30°C). They require lots of thermal energy supplied at the bottom (reboiler) and cooling at the top. Because of the narrow temperature difference, these columns use a lot of energy.

Example:

In vapor recompression technology, the vapor leaving the top is compressed to raise its temperature, then used to supply heat at the bottom. This heat integration reduces the external heat needed.

Yes, but this is a trade-off—sacrificing some electrical energy to save a larger amount of thermal energy. Given the increasing availability of renewable electricity, this approach improves both cost-effectiveness and sustainability.

Vapor recompression technology is used in over 20 distillation processes involving close boiling mixtures, such as:

• Splitting C2 (ethylene/ethane) and C3 (propylene/propane) streams in refining and petrochemicals
• Methanol-water separation
• Benzene-toluene separation

Using pinch analysis and simulation tools, engineers estimate energy savings, electrical power needs, investment costs (like compressors), and calculate payback periods, often around 6 months, ensuring decisions are financially sound.

These include processes involving low temperatures and high pressures, such as:

• Energy liquefaction
• Air separation
• Liquid air energy storage

These processes can realize significant cost and carbon savings today by integrating electrical technologies.

The industry shouldn’t wait for 100% renewable electricity. It can start by:

• Optimizing thermal systems through pinch analysis
• Selectively shifting from thermal to electrical energy use
• Implementing technologies like vapor recompression

These steps reduce costs, cut emissions, and position companies well for a renewable-powered future.

For a deeper dive, watch the full webinar here

Feel free to share your questions or connect with us on LinkedIn!

Cyberattacks targeting OT environments have surged sharply. Recent data shows that 73% of organizations reported intrusions affecting OT systems in 2024, up from 49% just a year before. What’s more concerning is the rise of AI-enhanced attacks—threats that leverage automation and machine learning to carry out operations faster and on a larger scale. These AI-powered attacks now cut the time needed to deploy sophisticated ransomware from hours down to mere minutes.

Traditional cybersecurity strategies are struggling to keep up, especially given the unique challenges OT environments face—outdated equipment, limited patching options, and the need to avoid operational downtime at all costs. Against this backdrop, AI-driven threat detection has become a crucial pillar of modern OT security.

• Reduced Alert Fatigue: AI filters out false alarms and focuses attention on genuine threats. For example, Siemens Energy reported a 40% drop in false alerts after deploying AI-based detection.

• Faster Threat Detection: In mature environments, AI has cut average breach detection times from over 200 days to under 40, giving teams a crucial time advantage.

• Augmented Human Expertise: Automating routine investigations and triage lets security staff focus on strategic tasks. Some manufacturing clients have seen a 25% reduction in incident management time after introducing AI tools.

Across industries like manufacturing, energy, utilities, and logistics, organizations are quietly but steadily adopting AI-driven OT security solutions. Drawing from both our client work and wider industry observations, here’s how AI is being used effectively to secure OT environments in critical sectors:

• At a major European logistics hub, an AI system correlates data from OT equipment—such as crane controllers and fuel systems—with IT security signals. This enables the security team to significantly reduce investigation times and proactively block credential misuse attempts before they escalate into operational disruptions.

• A large utility provider in the Middle East uses passive network monitoring powered by AI to safeguard legacy SCADA systems that cannot be patched. We’ve supported a similar client in deploying this approach, achieving near real-time threat detection across hundreds of substations while keeping systems online.

• In North America, one manufacturer’s AI-driven analytics flagged an unusual pattern in robotic arm movements—not as a mechanical error, but a possible cyber manipulation. Several of our manufacturing clients have since adopted similar AI capabilities to deepen their visibility and response.

• Organizations operating under European NIS2 and GCC’s NCA and NDMO frameworks are increasingly turning to AI not only to enhance security but also to meet regulatory expectations and lower cyber insurance costs.

But putting AI to work in OT isn’t just about adopting new technology. It’s about knowing where it fits, how it behaves around legacy systems, and what risks actually matter on the plant floor or control room.

That’s where Utthunga’s cybersecurity solutions make a real difference. Working with leading industrial clients, we deliver AI-powered threat detection capabilities built specifically for complex OT environments. From passive monitoring of legacy systems to intelligent threat correlation across IT and OT, our cybersecurity solutions are helping organizations stay a step ahead of threats while keeping operations secure and resilient.